FAQ - Shopping

Do you offer Gift Cards?

Yes, we offer gift cards in multiple denominations.

Can I shop for gifts at Emperor?

Absolutely. We offer free gift box and a free hand written note, or you can upgrade to a gift card. We have individual bottles, gift packs and you can even craft your own champagne gift pack with a champagne a two crystal champagne tulips. We ship around Australia. 

No paperwork is included with parcels, so the recipient won't see the price of the gift either.

How do I know it's safe to shop on your site?

At Emperor, your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser address bar, this verifies the authenticity and integrity of our website security.

We value your privacy and work hard to ensure that your details are secured and never released to any other party. Learn how we keep your details safe on our Privacy Statement.

You can also check our many positive reviews via independent platform Trust Pilot.

How do I change or cancel my order after purchasing?

Once you’ve placed your order, it joins a queue for immediate processing and fast despatch. We are therefore unable to make any changes, additions or amendments to orders.

What payment types do you accept?

VISA and MasterCard 

How do I make a corporate order?

For any corporate order or multiple item order enquiries please contact our Customer Service team on 1800 CHAMPAGNE or here

What is luxury packaging as standard?

All orders come beautifully packaged in a deluxe Emperor box lined with tissue paper and are housed for protection in a plain mailing box ready for shipment.

Should you not want your orders to arrive with our luxury packaging, please check the ‘plain packaging’ option at checkout.

You may also include a personalised gift message. Simply type your message in the Gift Message field at checkout and it will be printed on an Emperor card and inserted into your delivery.

Can I place an item on hold or lay-by for purchase at a later date?

No, we don’t offer a hold or lay-by service. Items must be ordered and paid for when online.

How do I know if you carry a certain brand?

View all the brands that we stock on our brands page. Alternatively type the brand name into the search toolbar on the top of the screen to view the available items from that brand. If there is no result, it means we do not have the brand available on our site for purchase.

Does Emperor have a Loyalty Program?

Emperor is developing a loyalty program which will be announced early 2018. Watch this space.