FAQ - Account


How do I unsubscribe from your newsletter?

  1. Open any newsletter sent to you by Emperor
  2. Scroll to the bottom of the newsletter and click Unsubscribe

Please allow up to 3 business days for the subscription removal to become effective.

How do I update my details on my account?

Simply log in and edit My Details

What is ‘My Account’ and why should I sign up?

Within My Account you will have Emperor at your fingertips, with 24/7 access to the best of the best in champagne. Create an Account today to enjoy:

  • Be in-the-know with email updates featuring the latest products and news in champagne.
  • Have access to all your past online orders.
  • Create a wish list for all those “Must Have” wines you want to buy in the future.
  • Save all your details for faster, easier check out.

To create your account click here

I’ve forgotten my online log in details. What should I do?

You can reset your password online by selecting the ‘Forgotten your password’ link on the My Account log in page or here. You will then be asked to enter the email address used to setup your account, and a link to reset your password will be emailed to you.

I’m trying to log in to my account but it’s not working, what can I do?

The quickest way to solve any login issues is to reset your password. This can be done by clicking 'Forgot your password?' on the login screen. This will immediately send an automated password to the email address linked to your account. You can use this automated password to log in, and then change your password to something you'll remember using 'My Account'.

Alternatively please contact us if you are still having issues logging in and our friendly team are on hand to assist you.